mccw Privacy Policy

This Privacy Policy ("Policy") is issued by mccw ("the Platform", "we", "us", "our") and applies to all individuals who visit, register, or interact with the mccw website at https://mccw.bid, including all casino games, sports betting markets, account management pages, and customer support channels. This Policy explains how mccw collects, processes, stores, shares, and protects your personal data, and sets out the rights available to you as a data subject.

By registering an account or otherwise using the mccw platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not create an account or use the platform.

1. Data We Collect

mccw collects personal data through several channels: directly from you during account registration and gameplay, automatically through your interaction with the platform, and occasionally from trusted third-party sources such as identity verification providers. The categories of personal data we collect are set out below.

1.1 Registration Data

When you create a mccw account, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes — players must be 18 or older)
• Email address
• Mobile phone number (Bangladesh mobile number, e.g., bKash-registered number)
• Preferred currency (Bangladeshi Taka, BDT)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

Prior to processing your first withdrawal, mccw is required to verify your identity. This involves the collection of:

• A copy of a valid government-issued photo identification document — such as a Bangladesh National Identity Card (NID), passport, or driving licence
• A selfie or live photo for facial matching purposes (processed by our KYC verification partner)
• Proof of payment method ownership (e.g., screenshot of bKash, Nagad, Rocket, or Upay account showing your registered name and number)

1.3 Financial Transaction Data

mccw records transactional data associated with your account, including:

• Deposit amounts, dates, and payment method references
• Withdrawal requests, amounts, processing status, and destination payment details
• Bonus credits, wagering activity, and promotional participation history
• Account balance history

1.4 Gameplay and Betting Data

We record gameplay activity across all product categories available on mccw, including slots, live casino tables, crash games, and cricket/sports betting markets. This data includes game session logs, bet amounts, outcomes, game provider identifiers, and session duration. This information is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Technical and Device Data

When you access mccw, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location (country/region)
• Device type, operating system, and browser version
• Session timestamps and page interaction data
• Referral URL (the page from which you arrived at mccw, if applicable)

1.6 Communications Data

If you contact mccw through live chat, email ([email protected]), or any other support channel, we retain a record of the communication including the content of messages, timestamps, and any attachments submitted. This data is used to resolve your query and to maintain a support history for quality assurance purposes.

2. How We Use Your Data

mccw processes your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which your data is processed are as follows:

Purpose	Data Categories Used
Account creation and management	Registration data, device data
Identity verification (KYC/AML compliance)	KYC documents, registration data
Processing deposits and withdrawals	Financial transaction data, KYC data
Delivering casino and sports betting services	Gameplay data, account data
Fraud prevention and platform security	All categories
Responsible gaming monitoring	Gameplay data, financial data, registration data
Customer support and dispute resolution	Communications data, account data
Platform analytics and improvement	Technical data, gameplay data (anonymised)
Sending transactional and promotional communications	Registration data (email/phone)

With regard to promotional communications: mccw may contact you by email or SMS to inform you of relevant bonus offers, seasonal promotions (including Eid, Pohela Boishakh, and BPL cricket season promotions), and platform updates. You may opt out of marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism included in each promotional message. Opting out of marketing communications does not affect transactional communications related to your account (e.g., deposit confirmations, withdrawal notifications, security alerts).

3. Legal Basis for Processing

mccw processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the player account agreement, including account setup, payment processing, and game delivery.
• Legal obligation: Processing required to comply with anti-money-laundering (AML) obligations, age verification requirements, and other applicable regulatory duties.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service analytics — where those interests do not override your fundamental rights.
• Consent: Processing for optional marketing communications, where your consent has been given and may be withdrawn at any time.

4. Data Sharing & Disclosure

mccw does not sell, rent, or otherwise commercially transfer your personal data to third parties. Your data may be shared only in the following defined circumstances:

4.1 Game and Technology Providers

To deliver casino and sports betting services, mccw works with licensed game studios and technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and game identifiers) necessary to operate their games within the mccw platform environment. They do not receive your full personal profile.

4.2 Payment Processing Partners

Deposits and withdrawals on mccw are facilitated through Bangladesh-based mobile financial services including bKash, Nagad, Rocket, and Upay. Transaction data is shared with these providers solely for the purpose of processing your requested financial transaction. mccw does not store your full mobile wallet PIN or password at any point.

4.3 Identity Verification Services

KYC document verification is carried out with the assistance of specialist identity verification technology partners. Your identity documents and facial verification data are processed by these partners under strict data processing agreements and are not retained beyond the period required to complete verification.

4.4 Legal and Regulatory Disclosure

mccw may be required to disclose personal data in response to a valid legal demand from a competent authority, including but not limited to law enforcement agencies, financial intelligence units, or courts of competent jurisdiction. In such cases, mccw will disclose only the minimum data necessary to satisfy the legal requirement and will notify the affected player where permitted by law to do so.

5. Cookies & Tracking Technologies

mccw uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and analyse aggregate usage patterns. The categories of cookies used on mccw are as follows:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. They cannot be disabled without affecting core functionality.
• Functional cookies: Used to remember your preferences such as language settings and display preferences. These enhance your experience but are not strictly required.
• Analytics cookies: Used to collect anonymised data about how players navigate and use the mccw platform. This data informs platform improvements and is never used to identify individual users in analytics reports.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and suspicious session behaviour. These are essential for maintaining account security.

Most web browsers allow you to control cookies through their settings. Disabling essential cookies may prevent you from logging into your account or using certain platform features. Disabling analytics and functional cookies will not prevent you from using mccw but may reduce the quality of your experience.

6. Data Retention

mccw retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years after closure	Legal obligation (AML)
KYC identity documents	5 years from submission date	Legal obligation
Financial transaction records	7 years from transaction date	Legal obligation (financial records)
Gameplay and betting logs	3 years from session date	Legitimate interests (dispute resolution)
Customer support communications	3 years from last interaction	Legitimate interests
Marketing preferences and opt-out records	Duration of account + 2 years	Consent management
Technical and device logs	12 months on a rolling basis	Security and fraud prevention

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle management procedures.

7. Your Privacy Rights

As a player on mccw, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data mccw holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that mccw delete your personal data. This right is subject to certain limitations — for example, we are legally required to retain financial transaction records for defined periods regardless of a deletion request.
• Right to Restrict Processing: In certain circumstances, you may request that mccw restrict the processing of your personal data — for example, while you contest the accuracy of data we hold.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to mccw, which you can then transfer to another service provider if you choose.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing communications. Objections to marketing will be actioned immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

8. Data Security

mccw takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• SSL/TLS Encryption: All data in transit between your device and the mccw platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this encryption is active.
• Encrypted Data Storage: Sensitive data fields — including passwords, identity document copies, and payment references — are stored in encrypted form in our databases. Passwords are hashed using modern one-way hashing algorithms and are never stored in plain text.
• Access Controls: Access to personal data within mccw's internal systems is restricted on a strict need-to-know basis. Staff access is logged, monitored, and subject to regular review.
• Intrusion Detection: mccw employs automated intrusion detection and anomaly monitoring systems to identify and respond to suspicious access patterns in real time.
• Penetration Testing: The platform undergoes periodic security assessments by independent specialists to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, mccw will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

While mccw takes all reasonable precautions to protect your data, no internet transmission or digital storage system is entirely immune to risk. You also play a role in keeping your account secure — particularly by maintaining a strong, unique password and not sharing your login credentials with any third party. If you suspect your account has been compromised, contact [email protected] immediately.