Responsible Gaming at mccw:
Play Smart, Stay in Control

1. Our Commitment to Safe Play

mccw believes that gambling should be a source of entertainment, not stress or hardship. We are dedicated to creating a responsible gaming environment for every player across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in the country. Our Responsible Gaming Policy is built on three principles: prevention, player empowerment, and access to help.

Prevention means building safeguards directly into the platform so that players are automatically protected from the most common risk factors. Player empowerment means giving you clear, easy-to-use tools — deposit limits, time-outs, self-exclusion — so you can tailor your own experience. Access to help means ensuring that anyone who feels gambling is becoming a problem can reach our support team instantly, at any hour of the day.

mccw staff who interact with players are trained to recognise the signs of problem gambling and to respond with care and without judgement. If our team observes patterns of play that suggest a player may be in difficulty, we reserve the right to proactively reach out and offer support, and in serious cases to restrict or suspend the account in the player's best interest.

2. Age Restriction — 18+ Only

mccw is strictly an adult platform. Only individuals aged 18 years or older are permitted to register an account, make deposits, or participate in any gambling activity on the platform. This rule applies without exception to every player in Bangladesh.

During the account registration process, mccw collects date-of-birth information. Before processing a first withdrawal, players are required to complete a Know Your Customer (KYC) identity verification step, which confirms age using a government-issued document — such as a Bangladesh National Identity Card (NID), passport, or driving licence. Any account found to belong to a person under the age of 18 will be immediately suspended, all activity will be voided, and the account will be permanently closed.

Protecting Young People

mccw takes the protection of minors very seriously. If you are an adult sharing a device with a younger household member, we strongly recommend:

• Using a unique, strong password that is not shared with anyone under 18.
• Logging out of your mccw account after each session.
• Installing a parental control application on shared devices to restrict access to gambling websites.
• Keeping your payment methods (bKash, Nagad, Rocket, Upay) secure and PIN-protected.

If you suspect that a minor has accessed your mccw account, contact our support team immediately at [email protected] or via 24/7 live chat.

3. Signs of Problem Gambling

Problem gambling does not always develop suddenly — it can creep up gradually over time. Being aware of the warning signs is the first step toward addressing the issue before it escalates. Below are common indicators that gambling may be becoming a problem.

• Spending more money on gambling than you originally planned or can afford.
• Gambling to recover previous losses ("chasing losses").
• Feeling restless, irritable, or anxious when not gambling.
• Lying to family members or friends about how much time or money you spend gambling.
• Neglecting work, studies, family responsibilities, or personal health because of gambling.
• Borrowing money — including using bKash, Nagad, or Rocket mobile banking — specifically to fund gambling activity.
• Feeling unable to stop gambling even when you want to.
• Gambling as a way to escape stress, anxiety, depression, or personal problems.
• Missing important events (Eid celebrations, family occasions) because of gambling.
• Experiencing persistent thoughts about gambling when not actively playing.

If you recognise two or more of these signs in your own behaviour, we encourage you to use mccw's self-exclusion or time-out tools immediately and to reach out for professional support. There is no shame in acknowledging a problem — taking action early is a sign of strength.

4. Self-Exclusion

Self-exclusion is the most powerful tool available to players who feel their gambling has become or is at risk of becoming problematic. When you self-exclude on mccw, your account is suspended and you will be unable to log in, deposit, or participate in any gambling activity for the duration of the exclusion period you select.

How to Self-Exclude on mccw

5. Deposit Limits

Setting a deposit limit is one of the most effective ways to ensure you never spend more than you intend to on mccw. Deposit limits cap the total amount of Bangladeshi Taka (BDT) you can deposit into your account over a defined time window — daily, weekly, or monthly.

Deposit limits apply across all payment methods available on mccw, including bKash, Nagad, Rocket, and Upay. Once a limit is reached, no further deposits can be processed until the current time window resets.

Key Rules for Deposit Limits

• Immediate effect: When you lower a deposit limit, the new lower limit takes effect immediately.
• Cooling-off period for increases: If you request to increase a deposit limit, a mandatory 7-day cooling-off period applies before the increase takes effect. This is designed to prevent impulsive decisions made during a losing streak.
• No circumvention: Deposit limits cannot be bypassed by creating additional accounts. mccw monitors for duplicate accounts and any such attempt will result in permanent account closure.
• Visibility: Your current deposit limit and remaining allowance for the current period are always visible in your account dashboard.

6. Time-Out & Cool-Off Features

A time-out is a shorter, temporary break from gambling — distinct from full self-exclusion. If you feel you need a pause without permanently closing your account, mccw's time-out feature allows you to suspend your account for a defined short-to-medium period.

During any active time-out, you will be unable to log in, deposit, or place bets on mccw. At the end of the time-out period, your account is automatically reactivated. However, if you are still unsure whether you are ready to return, we strongly encourage you to contact our support team and consider a formal self-exclusion instead.

mccw also provides a Reality Check feature, which sends periodic on-screen reminders during active play sessions to inform you of how long you have been playing and how much you have wagered. These prompts can be configured in your account settings to appear at intervals of 30 minutes, 1 hour, or 2 hours.

7. Support & Help Resources

If gambling is causing you or someone you know distress, you do not need to face it alone. mccw's support team is available around the clock to listen, offer guidance, and help you access the tools you need. There is no judgement — reaching out for support is the right thing to do.

Steps to Take If You Need Help

• Contact mccw support via live chat or email to activate self-exclusion or a time-out immediately.
• Speak honestly with a trusted friend, family member, or colleague about what you are experiencing.
• Consider speaking to a professional counsellor or mental health professional — problem gambling is a recognised condition and effective help is available.
• Review your finances and, if necessary, ask your bank or mobile financial service provider (bKash, Nagad, Rocket, Upay) to restrict gambling-related transactions.
• Install parental control or site-blocking software on your devices to prevent access to gambling platforms during a recovery period.

8. Parental Controls

mccw operates exclusively as an adult platform and does not permit access to players under the age of 18. However, we recognise that many households in Bangladesh share devices, and that parents and guardians have a responsibility to prevent younger family members from accessing online gambling platforms.

We recommend the following practical measures to protect children and teenagers in your home:

• Use a strong, unique password for your mccw account — ideally a combination of letters, numbers, and symbols that is not used for any other account or device.
• Enable device-level screen time controls on shared smartphones or tablets to block access to gambling websites and applications.
• Log out after every session — do not leave your mccw account open or saved in an auto-login state on a shared device.
• Keep mobile wallet PINs private — your bKash, Nagad, Rocket, and Upay PINs should never be shared with anyone, including children, as these are linked to your mccw deposit method.
• Install site-filtering software on household Wi-Fi routers to block gambling-related domains at the network level.
• Talk openly with children and teenagers about the risks of gambling — honest, age-appropriate conversations are one of the most effective forms of prevention.

If you believe a minor has accessed or registered an account on mccw, please contact our support team immediately at [email protected]. We will investigate promptly, suspend the account, void any related activity, and delete the minor's personal data in compliance with our Privacy Policy.